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  • What is the general process to bring a Virtual Assistant onboard to partner with me and my business?
    Step 1: Schedule a 30 min discovery call Step 2: Receive follow up email and agree to partner Step 3: Sign contract/agreement Step 4: Onboarding call Step 5: Begin 30-day agreement (for monthly packages)
  • What happens during the Discovery Call?
    The Discovery Call is when we learn about your business, brand, and what tasks you need a virtual assistant to complete. During the call you will also learn about Evolved Assistant’s service offerings, packages, and pricing.
  • What kinds of tasks can I have a Virtual Assistant perform?
    We offer a variety of administrative services that vary based on client needs. That list of services can be found on our website but is not limited to all the tasks we can perform. The discovery call will allow us to determine if we are able to meet your needs and partner with you.
  • How quickly can I have a Virtual Assistant hired?
    The minimum length of time we can have a VA properly onboarded to partner with you is within 2 weeks of the discovery call. In some instances, it can take longer based on VA availability. We are a boutique agency, and we service a limited number of clients, and may need to complete work with one client before adding a new one. If you are seeking the Daily Assist, which is our short term/project-based package, if available, a VA can be hired within a few days.
  • What is the onboarding process?
    Once you have agreed to partner with us and have signed the agreement, a 1-hour video onboarding call is scheduled. During that call, you will be introduced to your new VA, and we will determine meeting touchpoint times and best ways to communicate while partnering. You should also be prepared to provide your VA with training and access to any tools, resources, and documents needed to effectively perform the role.
  • Is there anything I should do to prepare my business for a Virtual Assistant?
    Yes! First, is get clear about what you will your new VA doing and have it in writing if possible. We appreciate a client who can communicate their purpose, plan, and goals for having a VA added to their team. It is also helpful if you have some processes or SOPs in place that you can easily delegate to your new VA, as well. We want to make sure you get the value needed for your investment so providing clear direction is a plus!
  • How much does it cost to hire a Virtual Assistant?
    We offer several packages to fit the different needs of business owners. Our packages and pricing can be found on our website.
  • How do I know if I am signing up for the correct services package?
    If you are not sure the time it will take to complete tasks on a weekly/monthly basis, we can help you with that. Based on the discovery call where we will outline the description of services you need and the first few weeks of the VA partnering with you, we can determine if you are in the correct package and adjust accordingly.
  • How and when will I be billed for services?
    We offer our clients monthly packages that are billed weekly. Clients are expected to pay on a weekly bases for the hours that have been rendered for the previous week (Example: 1/1 - 1/6 is billed on 1/7 with payment due on 1/8) Billing is provided through PayPal Business. Most payment methods are accepted through PayPal. Invoices, with work hours and details, are emailed every Sunday. Payment is due within 24 hrs. of receiving the invoice.
  • Do I have to sign a contract/agreement to hire a Virtual Assistant? If so, for what length of time?
    Yes. If you purchase the Simple Assist or Evolved Assist, the first contract is for 30 days. We do this in the event either party decides the partnership is not a good fit. Things happen and we want to ensure that no one is locked into a long-term agreement that is not working.
  • If I want to terminate the agreement ahead of schedule, what is the penalty?
    The agreement will be effective until either party terminates the agreement by providing a 30-day written notice to the other party. If you would like to terminate the agreement prior to the 30-day period, you will be required to cover the monthly contracted cost.
  • How do I communicate any concerns I may have with my Virtual Assistant?
    Two weeks into your agreement, our CEO wills schedule a Client Check In with you to discuss how things are progressing. In addition, our CEO will provide a contact phone number and email address that you can use any time to express concerns or provide feedback.
  • How can I trust a Virtual Assistant with my business’ proprietary information?
    We understand that you are trusting us with your business, and we protect our clients’ assets as if they were our own. We will not, at any time or in any manner, either directly or indirectly, use any information for our own benefit, or divulge, disclose, or communicate in any manner any Information to any third party without the prior written consent of the Client. We will protect the information and treat it as strictly confidential.
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